[Read before reporting a bug] How to report a bug

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Community Manager
Staff member
Mar 24, 2019
How to report a bug proprely?

A golden rule: one bug per thread and one thread per bug! This makes everything easier for us to process.

Therefore as your first step you will need to check the other bug reports to see if your bug hasn't been reported yet, if that is the case you can then reply to it and add any further information you may have.

In order to make it clearer and more efficient, once you are ready to post, we ask you to use the following structure when reporting a bug.

Thread title: Must be clear, short and summarize the bug in a few words. If linked to a specific spell, state the exact name of the spell. If linked to a class, state the name of the class, etc…
Account name: The name of your account.
Date and time: The more precise, the easier for us it will be to track down the bug.
Map: Where the issue was experienced.
Bug description: Please make it short, precise and constructive. You can include here any character names that might be linked to it.
Reproducibility process: Explain the steps to follow to reproduce the bug.
Screenshots: Add any screenshots you may have for additional information.

Here is a template you can use for your bug reports:

Account name:
Date and time:
Bug description:
Reproducibility process:

Thank you all for your help!
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